Cancellation & Refund Policy
Refund Policy Web Digital Mantra
At Web Digital Mantra IT Services, accessible from https://cloudindiahub.com/ we prioritize customer satisfaction and aim to provide quality digital solutions. We understand that circumstances may arise where a refund is warranted. Here's our refund policy to guide you through the process:
Digital Services Refund:
Refunds are processed for digital services if the service delivered does not meet the specifications outlined in the agreed-upon project scope.
Request Submission:
To initiate a refund, customers must submit a formal request through our designated communication channels within 4 to 5 days of service delivery.
Once the request is approved, the refund amount will be processed and refunded within 5 to 6 working days.
Refund Request Submission
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Refund requests must be submitted in writing to our support team via official communication channels.
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Requests must be made within 5 days of service delivery.
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Requests submitted after this period will not be eligible for a refund.
Refund Timeline
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If eligible, approved refunds will be initiated and processed within 2-3 days of receiving the request and credited within 5–6 working days from the date of approval.
Eligibility Criteria:
Refund requests are subject to evaluation based on the adherence to the project scope, agreed-upon milestones, and overall service quality.
Refund Process:
Once approved, refunds will be processed within few working days via the original payment method.
Non-Refundable Services:
Certain services or products may be labeled as non-refundable. These will be clearly communicated during the purchasing process.
Cancellation Policy:
Cancellations made within the given timeframe of placing an order may be eligible for a full refund, while cancellations beyond this period may incur applicable charges. For any refund-related queries or assistance, please contact our customer support team. Your satisfaction is our priority at Web Digital Mantra Pvt Ltd, and we are committed to ensuring a fair and transparent refund process.